Privacy Policy

PCDIY respect the privacy of our customer and are committed in ensuring your online safety while providing the highest possible quality of service. Our Privacy Policy explained thoroughly regarding the personal data provided to us or any data we may collect from you. By using this website, you agree to and consent to the collection, use, holding and disclosure of personal information by PCDIY as set out in this policy


1.0 Personal information

Personal information is information or an opinion about an individual whose identity is apparent, or can be reasonably ascertained, from that information or opinion. Personal information we may collect from you includes, without limitation, your name, address, email address, telephone number(s) and date of birth.


2.0 Collection of personal information

Any personal information we collect from this website will be used in accordance with Australia Law and other applicable laws. Information supplied by customers will be used solely for the use of provision and improvement of product and services supplied by PCDIY Box Hill Pty Ltd. The information collected will be used for the following purposes:

2.1 When opening an account and placing an order with us we require contact information (such as details of your name, delivery address, invoice address, e-mail address), financial information (such as credit or debit card number, the cards CSV number and expiry date) and unique identifiers (such as username and password). Contact data is stored for use in all our marketing communications and analysis. Financial information is used to verify the user’s qualifications for registration and to invoice the user for the products and services they have requested.

2.2 We also request for a telephone number which enables us to contact you in the event of a problem or query regarding your order or account.

2.3 Should you enter a competition or other promotional feature on our website we may ask you for your name, address, e-mail address and telephone number in order that we may efficiently administer the competition and promotion as well as notifying the winners.

2.4 Calls to the Contact Centre maybe monitored or recorded for quality control and training purposes.


3.0 How we use this information

The information we collect will be used to:

3.1 Process your order and to maintain warranties.

3.2 To carry out security checks, which will involve passing your details to a credit reference agency, which may check the details we supply them against public and private databases. This will help to protect you and us against fraudulent transactions. The credit reference agency may keep a record of that information.

3.3 We may also use the information that we collect from you to notify you about functionality changes to our website, the service that we provide and details of promotional or special offers.

3.4 Information will not be provided to third parties, other than agents of PCDIY or where required by Law. We may disclose your information to agents for the purpose of processing and fulfilling your order. Such parties will include couriers, maintenance companies, credit providers and others directly associated with the provision of the company’s products and services.


4.0 Data Protection

We have taken every possible precaution to create a secure environment to protect the personal information supplied from you when making an order or opening an account. Access to your personal information is limited to people who need it to do their job. We may also contact you to verify and update data we hold on our records.


5.0 Disclosure of personal information

We do not sell, rent or trade your personal information to others. We may provide statistics or analytical records about our customers, sales, and traffic patterns to reputable third party vendors but this information will not include any personally identifying information on you.

We employ third parties and individuals to perform certain functions on our behalf. Examples of these may be a courier delivering goods, warranty companies and provision of marketing assistance. Please rest assured that those companies and individuals who have access to any such personal information are not permitted to use this data for any other purposes and they are required to process data in accordance with the law.


6.0 Cookies

A cookie is a small piece of text-only information that websites transfer to your computer hard drive for record keeping purposes. We use cookies to enable us to keep a record of the items in your basket whilst you’re on the website, to store delivery addresses if the address book is used and to store your details if you select the “remember me” option. You should note that most web browsers automatically accept cookies, but you can usually change your browser to prevent this.


7.0 Policy Updates

PCDIY reserves the right to modify this Privacy Policy in whole or in part from time to time without notice and amendments will be effective immediately upon posting of the amended Privacy Policy on the PCDIY website. (Updated March 2015)


8.0 Third Party Links

Third party links may be found on our site. These third party links have their own privacy policy, which you agree to when you click on the link. We are not responsible nor do we accept responsibility for third party links. Our liability covers us only on our site, and thus we do not accept liability for third party links as we have no control over them.


9.0 Your rights

You can request us to update or remove your personal information by emailing [email protected]. However, please note that we may need to keep some personal data in order to process orders and to comply with customer service or after sale obligations.